Delivery Information

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. The shipments that are eligible for shipping are subject to freight charges.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Order Changes & Cancellations

Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us at cory@straubtechnologies.com or (423) 391-7774. Cancellation notice must be given within 2 hours of placing your order.


Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).

You can request an exchange or a refund by going to the Returns page of our website and requesting a return merchandise authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.